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  • Are you a zoo?
    This question does come up quite a lot! We are not a zoo, we differ from a zoo in that we are entirely focused on education, whether this be through our schools program, classes or experiences. We are an accredited BIAZA Educational Associate. We use and follow the high standards of major UK zoos. All of our enclosures are designed and built to exceed all recomendations within the global zoo community. Our procedures for animal husbandry, welfare and quarentine are also all in line with recognised zoo standards.
  • Are you open to the public?
    No. We are not open to the public apart from on advertised open days. However, we do accept private bookings for educational tours, experiences and events.
  • Can you rescue my pet?
    We are not a dedicated pet rescue centre, however we do consider exotic animals on an individual basis so please do get in contact with any queries.
  • What age's do you run sessions for?
    All of our private bookings are completely bespoke and can be tailored you requirements. As such we can provide a session suitable for any age group and we have experience working with everyone from young children through to the elderly. Our weekly classes run for 1 - 18 year olds.
  • Can I try a class before I sign up to the full term?
    Yes! In fact, we recommend it. If a trial class is not available to book on the website, do get in contact with us to arrange a trial session for you.
  • If I miss a weekly class, can I attend another one?
    New from September 2022! Rescheduling available for block booked weekly classes. Yes! As long as you contact us prior to the end of your missed session to let us know that you would like to reschedule, you can. Any rescheduled class must be made up within six days of the missed class. You will be able to attend a class that is of the same age group and duration, dependant on availability. Any class that has been missed but you have not contacted us about this prior to the end of the missed class will not be rescheduled or refunded. Any class missed that is not made up within one week of the missed class will not be rescheduled or refunded. If rescheduling is offered but you are unable to attend the alternative class, then the missed class will not be rescheduled or refunded.
  • Can my older child attend a younger class?
    Yes! Older children are always allowed to attend a younger class if they want to, however younger children are not allowed to attend an older class.
  • Can an additional adult attend a Mini Rangers (1- 4 year olds) class?
    Yes, this is payable prior to the session starting and is £8. We typically only allow a max of 2 adults per child, but if there is a special occasion please do get in contact to see if this is something we can help arrange.
  • If my child has a broken bone, can they still attend sessions?
    Typically, as long as we know in advance and the child is in a hard cast, they can attend classes. We normally keep them separate from certain animals (ie the goats!) to try and ensure they stay safe. We do have uneven surfaces at The ARC as well as trip hazards, so please get in contact with us to discuss the extent of your child's injury.
  • Do you accept work experience or volunteers?
    Yes we do, under the following conditions: Must be 14 + years old Must have attended a weekly class for at least a term before applying Must continue to attend a weekly class whilst volunteering or work experience
  • How do I apply for work experience or volunteering?
    If you meet the conditions to qualify, email with a covering letter detailing why would you like to volunteer/have work experience and why you think you would be suitable.
  • What sort of jobs do volunteers/work experience do?
    The jobs are varied, but it is important for volunteers and work experience to realise before committing that their time will not be spent just with animals. Jobs include: Filing paperwork Food preperation Sweeping Wiping sides and loading the dishwasher Cleaning enclosures
  • Do I need to wear a face mask?
    No. We do ask that anyone that feels comfortable continues to wear a face covering around our primates, but this is entirely optional. We try to keep this answer updated to reflect the most recent government advice. If you are not sure whether or not this still applies, please feel free to get in touch with us. Updated 16/09/2022.
  • Will I be temperature checked on arrival?
    No, we are not currently checking temperatures on arrival. However we do ask that if you feel unwell or have any Covid -19 symptoms that you do not attend the centre and instead follow Government advice.
  • How do you help prevent the spread of Covid-19?
    We actively encourage hand washing on entry and exit too. As we are mainly an outside facility, this naturally means our sessions are well ventilated! Updated 19/09/22
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