This question does come up quite a lot! We are not a zoo, we differ from a zoo in that we are entirely focused on education, whether this be through our schools program, classes or experiences. We are an accredited BIAZA Educational Associate. We use and follow the high standards of major UK zoos. All of our enclosures are designed and built to exceed all recomendations within the global zoo community. Our procedures for animal husbandry, welfare and quarentine are also all in line with recognised zoo standards.

No. We are not open to the public apart from on advertised open days. However, we do accept private bookings for educational tours, experiences and events.

We are not a dedicated pet rescue centre, however we do consider exotic animals on an individual basis so please do get in contact with any queries.

All of our private bookings are completely bespoke and can be tailored to your requirements. We can provide a session suitable for any age group and have experience working with everyone from young children to the elderly. Our weekly classes run for children aged 1 to 18 years.

Yes! In fact, we recommend it. If a trial class is not available to book on the website, do get in contact with us to arrange a trial session for you.

Yes! Rescheduling is available for block-booked weekly classes. As long as you contact us before the end of your missed session to let us know that you would like to reschedule, you can. Any rescheduled class must be made up within six days of the missed class. You will be able to attend a class of the same age group and duration, depending on availability. Any class that has been missed without prior contact will not be rescheduled or refunded. If rescheduling is offered but you are unable to attend the alternative class, the missed class will not be rescheduled or refunded.

Yes! Older children are always allowed to attend a younger class if they want to, however younger children are not allowed to attend an older class.

Yes, this is payable prior to the session starting and is £8. We typically only allow a max of 2 adults per child, but if there is a special occasion please do get in contact to see if this is something we can help arrange.

Typically, as long as we know in advance and the child is in a hard cast, they can attend classes. We normally keep them separate from certain animals (ie the goats!) to try and ensure they stay safe. We do have uneven surfaces at The ARC as well as trip hazards, so please get in contact with us to discuss the extent of your child's injury.

Yes we do, under the following conditions: Must be 14 + years old Must have attended a weekly class for at least a term before applying Must continue to attend a weekly class whilst volunteering or work experience

If you meet the conditions to qualify, email info@the-arc-centre.co.uk with a covering letter detailing why would you like to volunteer/have work experience and why you think you would be suitable.

The jobs are varied, but it is important for volunteers and work experience to realise before committing that their time will not be spent just with animals. Jobs include: Filing paperwork Food preperation Sweeping Wiping sides and loading the dishwasher Cleaning enclosures